Hotel News

 General Manager Profile

This month we get to know Matthew Filmer, the General Manager of Campanile Dartford, a little better...

Name: Matthew Filmer

Home town: Chelmsford, Essex

How long have you worked at Campanile Dartford? I joined the team in July 2016. Before that, I spent 7 years at Premier Inn, working throughout London and Essex as a reception team member – Operations Manager after leaving University studying Hospitality Management

What does a typical day as GM for Campanile Dartford entail?

Starting early in the morning, putting my bag in my office and then walking the customer journey into reception and restaurant, catching up with the team. I have regular conversations with my Sales Manager too, he provides me with opportunities that could benefit the hotel and supporting areas. I sit down with the HOD’s and discuss issues or opportunities to change.

Each day is very different – a task that could take 5 minutes one day could take me an hour the next. Distractions pop up that need to be completed urgently according to business needs or requests from Head Office.

Before leaving for the day I ensure the team are set for a busy evening ahead and our guests are given great service.

Describe a typical weekend exploring Dartford:  Dartford is a town in Kent on the outskirts of London. The famous Brands Hatch racing track is situated just round the corner and is popular with our staff and guests.

Favourite Dartford tourist hot-spot:  The Dartford Bridge its what we are famous for. Other popular hot spots is Bluewater shopping centre.

Favourite Cafe Campanile dish: Our Signature Burger, unique and tastes great!

Strangest item someone has left behind in a hotel room: There are too many to mention and some I can’t mention! The most usual suspects are phone chargers and toothbrushes.

Most rewarding/favourite part of the job: When our guests leave happy and praise the team and also when the hotel achieves the KPI’s set.

Hobbies when I’m not working include: Golf, Golf & Golf! I play locally and throughout Europe on golf holidays with my mates each year. I love football, supporting Manchester United and spending time with my wife.


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